Management Reporting Analyst

                                                             Cellular Operations Company.

Date Listed: 12/10/2011 
Area: Dar Es Salaam
Application Deadline: 21/10/2011


Position Description:

Our client is the first cellular network in Tanzania; having started operations in 1994. Our client is Tanzania’s most affordable and innovative mobile phone operator with services to more than 30 million customers in 13 emerging markets in Africa and Latin America.

Our client is looking to fill the following senior positions with ambitious and talented professionals to grow their business further in Tanzania. These positions come with an exceptional benefits package as well as the opportunity to work with one of the fastest growing companies in Tanzania.

Job summary:

Responsible for gathering analyzing information as well as coordination of strategy plans across the customer operations division. Responsibility may also include involvement in various projects such as Operational Reporting/ Dashboard, Customer Satisfaction Analysis, Regulatory Reporting, Operation Impact Analysis and the like. He/She must also be able to contribute innovative ideas and has an analytical approach to problems.

Major Duties and Responsibilities:

• To understand customer services operation requirement and continuously developing and enhancing management and operation reports/analysis to support business strategic.

• Process customer data on daily/weekly/monthly basis to generate reports for management audit and review to ensure division targets all Key Performance Indices are achieved.

• To produce comprehensive, readable and easy to understand reports.

• Collects, analyzes and to identify potential gaps, customer needs and customer problems affecting operations.

• Prepares reports, analyzes and survey ongoing trends/problems which affect complete customer satisfaction, as and when required by management.

• Responsible for customer complaint management analysis and customer quality support analysis

• To work closely with Operation and Management team in providing feedback and recommendation on areas for improvement for better process and performance result

• To consolidate, prepare and analyze monthly reports for all units in Customer Operations and provide recommendation(s) based on the analysis obtained. This includes preparation of Business Performance Report & Commentary Reports, and coordinate reports requirement(s) from various channels such as Business, HQ, Regulatory and etc.

• Developing business cases based on business requirements

• Maintaining the reporting / data / information of Customer Operations Department

• Ensure the preparation of Customer Operation’s reports on a timely and accurate basis, thus to ensure timely response to the management.

Secondary Responsibilities:

• Drafting / documenting / updating of reporting process flows & procedures.

• Ability to handle internal customer requirement/issues and ability to resolve issues within service level standards

• Research related operation problems, trouble shooting and propose effective recommendation.

• Acts as a direct contact for the respective various departments to resolve the related operational issues.

• Accepts tasks, assumes ownership, and ensures follow through for any other assigned tasks.

• Performs other related duties as assigned such as customer relations, and manager assist duties.

• Make decisions on situation where no existing policy or precedent has been established with the approval from the Manager, and during the absence of the Manager

Necessary Qualifications:

• Candidate must possess at least a Bachelor's Degree, or Professional Degree in Mathematics, Business studies/Administration/ Management, Economics, Finance/Accountancy/Banking, Statistics or equivalent.

• At least 4 years’ experience in analytics and management reporting.

• Good spoken and written English is a must.

• Possess strong interaction and communications skills, in particular, report writing - able to write succinctly and precisely.

• Must possess data analytical passion; with good analytical and problem solving skills.

• Computer literate; able to mitigate Microsoft Excel (advance level or higher), Microsoft Access,
SQL (preferred) Microsoft words and Microsoft Power point applications at Advance Level.

• Good understanding of performance measurement and profitability methodologies.

• Ability to perform statistical analysis and produce analytical and informative reports.

• Must have initiative, drive and work independently with minimum supervision.

• Able to work under pressure, enthusiastic and ambitious individual with excellent communication and interpersonal skills.

• Fast learner and a self-starter in learning new skills.

• A good team player.

• Strategic mind-set.


Application Instructions:

If interested, please submit in person a typed up-to-date CV and application letter with copies of your academic papers by post to

NFT Consult – Tanzania
Plot 304, Ring Street
Mikocheni Area
P.O Box 13395, Dar Es Salaam

(In the "SUBJECT LINE" field please indicate the position you are applying for i.e. "Management Reporting Analyst")